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USMFR Psychological Health Outreach Counselor II

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Serco Inc.

Job Summary

Full Time
Posted on
July 22, 2016
Serco Inc.
Fort Lewis- JBLM, WA
Years of Experiences
1 - 3
Career Level
Experienced (Non-Manager)
Education Level
Master's Degree

About Serco Inc.

From clinical counselors to family service specialists, build your career around what matters. Each year, tens of thousands of service members leave the armed forces. Completing an active duty military assignment and transitioning to civilian life can present a host of new challenges for our Veterans and their families. Serco is proud to serve the U.S. military by helping make these transitions, and life after them, and life after them more manageable. From health and psychological counseling, to marriage and family services, transition services, job preparation, job search and career training, to financial counseling – we provide support for military members and their families. Recently, the U.S. Army has renamed the Army Career and Alumni Program (ACAP) to Soldier for Life - Transition Assistance Program (SFL-TAP). As a counselor, social worker or other specialist, you could help guide our service members toward a fulfilling civilian life by advising on matters ranging from employment to family finances. Financial Counselors Career Counselors Clinical Counselors Licensed Clinical Social Workers Family Service Specialists Learn more about our counseling careers at: So, if you have counseling or guidance experience in social work, clinical or family services, financial matters or career transitioning – and want to make a difference in the lives of America's Wounded Warriors and all Veterans – this could be the ideal career choice for you. It’s important that we provide our service members with the best care possible as licensed clinical social workers (LCSWs), licensed marriage and family therapists, licensed professional counselors and licensed mental health counselors, clinical counselors, education service facilitators, personal financial managers, new parent support home visitors, victim advocates and sexual assault response coordinators. Our Military Social Services and Psychological Health Directorate is a highly regarded and dedicated program, delivering a full range of life cycle solutions to service members – from recruitment and active duty, through retirement. The Soldier for Life - Transition Assistance Program (SFL-TAP) assists military personnel with career transition services, including: pre-separation counseling, practical job search guidance, referral services and other counseling support. On-site and off-site positions are available across the continental United States (CONUS) and overseas in locations such as Hawaii, Alaska, Puerto Rico, Guam, Germany, Italy, Japan, Djibouti and Bahrain. Various positions require a Master's degree and an independent license to practice in a clinical capacity as a social worker, psychologist, professional counselor, mental health counselor, or marriage and family therapist. All must have experience providing diagnostic assessment, treatment planning and therapy. These positions support U.S. Government contracts whose terms require Serco to staff them with only U.S. Citizens; applicants must also undergo background investigations.

Contact name
Jerrica Moses

Job description

Serco is a dynamic, progressive company that values teamwork and mutual support. US Marine Forces Reserve Psychological Health Outreach Program (PHOP) staff must be willing and able to learn quickly and be comfortable working independently in a fast-paced environment. All of the responsibilities listed below are considered essential functions of this position. PHOP workers provide behavioral health screenings, referral service support and outreach to Reservists, and their family members as well as consultation to Home Training Center (HTC) leaders.

 --Conduct behavioral health screenings with Reservists and eligible Family Members to determine current psychological health needs.

--Link at Reservists and their Family Members to “good fit services” based on identified needs.

--Maintain accurate and timely case notes to document all service encounters.

--Prepare outreach materials such as flyers, brochures and newsletters to educate clients on a wide spectrum of psychological health topics and resources

--Provide briefings and consultation to Reservists, Family Members and high level military leaders

--Attend Meetings as required/requested, including staff meetings, training workshops and community meetings

--Coordinate with regional site lead and team members to ensure all program data required for reporting purposes is provided in a timely manner.

--Travel one to two times a month on weekends to various HTCs throughout the region.



--Position requires a Master’s Degree in Social Work, Psychology, or related behavioral health or clinical degree and 2 years of professional experience.

--Candidate must be independently licensed at the highest level in any US State as a LCSW/LICSW, LMFT, LMHC, LPC.

--Must obtain and maintain American Heart Association Basic Life Support for Health Care Providers OR the American Red Cross’ CPR for the Professional Rescuer certification

--Applicants must successfully undergo a background investigation (National Agency Check)

--This position supports a U.S. Government Contract whose terms require Serco to staff it only with U.S. Citizens

 Candidates must also possess:

--Ability to work autonomously and as a member of a team.

--Ability to effectively manage multiple tasks and priorities.

--Professional oral, written, and telephone communication skills.

--Needs to be able to rely on instructions, pre-established guidelines, experience, and judgment to perform functions on the job.

--Must be computer literate and have experience conducting internet research, utilizing case management databases, and Microsoft programs such as outlook, word, excel and PowerPoint. 

--Experience with telephonic email and assessment services as with Employee Assistance Programs (EAP) is a plus.

--Must obtain and maintain American Heart Association Basic Life Support for Health Care Providers OR the American Red Cross’ CPR for the Professional Rescuer certification

--Knowledge of military culture preferred.

--Candidate must be available for weekend travel 1-2 times per month.

Military Veterans and Spouses encouraged to apply!

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