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Program Specialist 2 - Financial Aid (2 Positions)

Accounting/Finance/Insurance Jobs
Tacoma Community College HR

Job Summary

Full Time
Posted on
May 10, 2019
Tacoma Community College HR
Tacoma, Washington
Years of Experiences
1 - 3
Career Level
Student (Undergraduate/Graduate)
Education Level
Associate Degree
$3,105 to $4,040 per month

About Tacoma Community College HR

Tacoma Community College has recently been listed as one of the nation’s top 150 community colleges by the Aspen Institute College Excellence Program. Located in the beautiful Pacific Northwest, just south of Seattle. TCC is a diverse, creative and engaging institution - recognized nationally as an Achieving the Dream “Leader College” – and enrolls approximately 18,000 students annually (6,000 FTE) and is located on a 150-acre site in west Tacoma. The Tacoma-Pierce County area, located on beautiful Puget Sound and framed by the Cascade and Olympic mountain ranges, offer residents and visitors a wealth of cultural and recreational opportunities. The city of Seattle is located 35 miles north of Tacoma. We're always looking for innovative, enthusiastic employees to join our administration, faculty and staff. Won't you join us? View Administrative and Staff jobs and apply online. Link to background check form View Faculty jobs and apply online. Faculty Bargaining Agreement Link to background check form •You will need an email account in order to register and apply online. You may obtain a free email account from providers such as Google Gmail or Microsoft Outlook. •Browser Update: Effective April 2016, the Applicant Software will only support the following browsers; Internet Explorer 11, Chrome 47 and higher; and Edge 20 and higher. You may need to upgrade your browser. •Applicant technical support can be reached at 1.855.524.5627. •All documents submitted become the property of the college and will not be returned. •Persons with Disabilities who need assistance with the recruitment process will be accommodated to the extent reasonably possible. For assistance contact the Human Resources Department.

Contact name
Human Resources

Job description

Position Summary

Organize and coordinate information in support of the Student Financial Aid office. Coordinate financial aid services to students by reviewing and evaluating financial aid applications, determining financial need, and packaging financial aid awards.  Provide consultation and direct customer service to students, staff, and faculty. Communicate detailed financial aid and program information to internal and external customers.


Essential Functions

  • Analyze, understand and independently articulate general program eligibility requirements (Interpret and determine need requirements, various grant criteria, Stafford loans, work-study and satisfactory academic progress), the application process, status and timelines.

  • Using professional judgment, analyze, review and evaluate financial aid applications.

  • Determine eligibility for federal and state funding. Analyze and evaluate files by applying extensive knowledge of regulations for determining eligibility and need based on application data, federal database matches and academic progress requirements.

  • Process financial aid files and make awards to students for federal and state financial aid, including Pell grant, Federal Supplemental Educational Opportunity Grant, federal Direct Loan, Washington State Need Grant, Passport to College, Scholarships and other need and non-need based aid.

  • Prevent over-awards of financial aid by ensuring timely and accurate review of all aid types prior to awarding need-based or other financial resources.

  • Counsel students by providing excellent customer service, demonstrating empathy, listening attentively to questions and concerns, responding professionally to hostility, communicating clearly with native and non-native English speakers, and exercising professionalism and discretion in all communications and actions.

  • May assist with and/or manage loan processing, Pell/COD processing, office budget, SAP (satisfactory academic progress) processing, Work Study programs, Return of Title IV funds (R2T4),disbursements, specialized financial aid processing (Bachelor's, Study Abroad, Second Chance Pell, consortiums), Scholarships (Foundation, State and external), WorkForce awards, Veterans office.

  • Provide consultation and directly assist students in resolving eligibility issues and application difficulties in all financial aid programs.

  • Maintain the confidentiality of student files and records per FERPA guidelines.

  • Support various office functions by providing direct assistance including answering phones, emails, and questions from walk-in students and the general public in an accurate and timely manner. Provide clear explanations of complex and technical information.

  • May review various types of appeals submitted by students, such as Satisfactory Academic Progress, Time Limit, Income Revisions, and make necessary professional judgment decisions

  • May conduct classroom visits and outreach events to educate students and the about financial aid and scholarship programs.

  • Perform other duties as assigned to support the team in achieving its service objectives.




Minimum Qualifications

  • Associates degree from accredited college or university.

  • Two years' experience working in a financial aid office, working with student loan regulations, or related office experience.
    -Or- Bachelor's degree and some financial aid office experience may substitute for the two years' experience.

  • Intermediate experience with word processing, database, spreadsheets, email, and other related business software. (Microsoft Office preferred).

Preferred Qualifications

  • Experience awarding financial aid.

  • Experience in student loan processing.

  • Experience using PeopleSoft applications.

  • Budget reconciliation/monitoring experience.

Conditions of Employment

  • Must not be in default of a student loan or owe a Title IV repayment.

  • Successful completion of a criminal history background check prior to employment.

The Successful Candidate Must Demonstrate

  • Detail oriented; innovative, accountable and poised in fast paced team oriented environment.

  • Strong oral, written and interpersonal communication skills

  • Excellent customer service skills; including building and maintaining internal/external customer satisfaction.

  • Excellent communication skills, both oral and written, using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the audience. 

  • Ethics, integrity and sound professional judgment.

  • An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.

  • Excellent organizational skills and interpersonal skills.

  • Ability to be accurate, timely, and very detail oriented.

  • Ability to establish and maintain positive and respectful working relationships with internal and external customers.

  • Excellent verbal and written communication skills.

  • Must maintain a high degree of honesty and protection of confidential and payroll rated data

  • Ability to multi-task and prioritize work flow with multiple high priority deadlines.

Application Materials
Complete application packages must include the following:

  1. Tacoma Community College online application form.

  2. Resume and cover letter - In your cover letter, describe how your background and experience align with the responsibilities for this position.

  3. Copies of transcripts for all colleges and universities attended.

Terms of Employment
This posting is for 2 full-time staff positions scheduled to work during the academic year Monday through Thursday; 9:00 am to 6:00 pm and Friday 8:00 am to 5:00 pm. Summer schedule is Monday through Thursday; 7:00 am to 5:30 pm. Flexibility in scheduling is required to meet business and program needs. The salary range is $3,105 to $4,040 per month. Degrees must be from accredited colleges or universities recognized by the U.S. Department of Education and verified by National Student Clearinghouse. The College offers a generous benefits package to include: life, health, dental and long-term disability insurance, retirement, vacation and sick leave and holiday pay.  A collective bargaining agreement exists and membership in the Washington Federation of State Employees or payment of a service fee may be available within 30 days of employment. The layoff unit for this position is "All Other WFSE Classified".
Tacoma Community College values diversity and is an Equal Opportunity Employer and Educator
Tacoma Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies: Stephen Smith, Title II and Title IX, 253-566-5054; Dolores Haugen, Section 504 Officer, 253-566-6090. Tacoma Community College is a smoke-free/drug free environment.  This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.

Tacoma Community College
Human Resources
6501 S 19th St Bldg. 14, Tacoma, WA  98466