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Program Specialist - Veteran Student Support

Customer Support/Client Care Jobs
Tacoma Community College HR

Job Summary

Part Time
Posted on
April 15, 2019
Company
Tacoma Community College HR
Location
Tacoma, Washington
Years of Experiences
1 - 3
Career Level
Student (Undergraduate/Graduate), Entry Level
Education Level
High School or equivalent, Associate Degree
Salary
$15.00/Hour

About Tacoma Community College HR

Tacoma Community College has recently been listed as one of the nation’s top 150 community colleges by the Aspen Institute College Excellence Program. Located in the beautiful Pacific Northwest, just south of Seattle. TCC is a diverse, creative and engaging institution - recognized nationally as an Achieving the Dream “Leader College” – and enrolls approximately 18,000 students annually (6,000 FTE) and is located on a 150-acre site in west Tacoma. The Tacoma-Pierce County area, located on beautiful Puget Sound and framed by the Cascade and Olympic mountain ranges, offer residents and visitors a wealth of cultural and recreational opportunities. The city of Seattle is located 35 miles north of Tacoma. We're always looking for innovative, enthusiastic employees to join our administration, faculty and staff. Won't you join us? View Administrative and Staff jobs and apply online. Link to background check form View Faculty jobs and apply online. Faculty Bargaining Agreement Link to background check form •You will need an email account in order to register and apply online. You may obtain a free email account from providers such as Google Gmail or Microsoft Outlook. •Browser Update: Effective April 2016, the Applicant Software will only support the following browsers; Internet Explorer 11, Chrome 47 and higher; and Edge 20 and higher. You may need to upgrade your browser. •Applicant technical support can be reached at 1.855.524.5627. •All documents submitted become the property of the college and will not be returned. •Persons with Disabilities who need assistance with the recruitment process will be accommodated to the extent reasonably possible. For assistance contact the Human Resources Department.

Contact name
Human Resources
Phone
253-566-5075
Email
cjordan@tacomacc.edu
Website
https://www.tacomacc.edu/about/employment/

Job description

Position Summary


Provide professional customer service to the VA office by providing information to students regarding VA educational benefits and answering inquiries or concerns. Determine individuals' specific eligibility for type (chapter) of VA education benefits and assist students in the application process for appropriate chapter of VA education benefits. Assist with documentation and correspondence to the Department of Veteran Affairs relating to VA education benefits. This position reports to the TCC VA Certifying Official. 


Essential Functions



  • Assist the TCC Certifying Official Authority with approving and submitting documentation and correspondence to the Department of Veterans Affairs in matters relating to VA education benefits.

  • Advise students as to satisfactory progress within their declared program of study and to rules and regulations specific to VA education guidelines; coordinate with advisors, program and department chairs on current degree requirements.  Remain current on all State and federal regulations. 

  • Provide information to students eligible for, and receiving VA educational benefits. Answer inquiries concerning VA education benefits. Determine individuals' specific eligibility for type (chapter) of VA education benefits and assist students in the application process for appropriate chapter of VA education benefits.

  • Communicate to various Department of Veterans Affairs agencies through person-to-person, email, electronic Internet transmission, phone, fax, and written correspondence and documentation of information specific to VA Education Benefits program requirements.

  • Assist with directing the tasks of VA Work-Study Students.

  • Use all computer applications to include the student management system, word processing, database and spreadsheet software to develop and maintain necessary reports and correspondence as required for supervisor, Veterans Affairs Regional Processing Offices, and State Approving Agencies.

  • Interpret, review and develop program specific procedures, rules and regulations regarding VA education benefits and State and Institutional tuition waivers specific to eligible veterans and eligible dependents of veterans.

  • Attend state and regional trainings as necessary to remain current on policies, procedures, and regulations specific to VA education benefits and programs.

  • Perform other duties as assigned.


Minimum Qualifications



  • High school graduate or equivalent.

  • Clerical and customer service experience.

  • Intermediate experience with word processing and spreadsheet software.



  • Experience working with diverse populations and with providing complex services.


Preferred Qualifications



  • Associates degree from an accredited college or university.

  • One year experience in a college veterans' office or closely related field serving veterans

  • Experience with PeopleSoft or other student management system


Conditions of Employment



  • Successfully pass a criminal history background check prior to employment.


The Successful Candidate Must Demonstrate



  • Excellent customer service skills; including building and maintaining internal/external customer satisfaction and the ability to problem solve.

  • An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.

  • Ethics and integrity.

  • Polite telephone etiquette. Ability to handle multiple phone lines.

  • Demonstrated excellent customer service skills, even during stressful situations and peak processing times.

  • Become familiar with campus resources and policies, campus mail, and Outlook.

  • Excellent customer service, oral, written skills and critical thinking skills.



  • Ability to follow directions and meet the demands of the department.


Application Materials & Procedures


Complete application packages must include the following. Selected candidates will be invited for an interview.  



  1. Tacoma Community College online application form.

  2. Resume and cover letter.


Terms of Employment


This is a part time hourly position scheduled to work varied hours during the weekday afternoons and early evenings, up to 16 hours per week. The salary is $15.00 per hour. Flexibility in scheduling is required to meet department needs. A collective bargaining agreement exists and membership in the Washington Federation of State Employees or payment of a service fee may be available.



Tacoma Community College values diversity and is an Equal Opportunity Employer and Educator


Tacoma Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the American with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies: Stephen Smith, Title II and Title IX, 253-566-5050; Dolores Haugen, Section 504 Officer, 253-566-6090. Tacoma Community College is a smoke-free/drug free environment. This recruitment announcement may not reflect the entire job description and can be changed and or modified without notice.


 


Tacoma Community College


6501 S 19th St Bldg. 14, Tacoma WA  98466 


www.tacomacc.edu/about/employment