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HERO SHIFT LEAD

Sales/Retail/Business Development Jobs
Walgreens

Job Summary

Full Time
Posted on
June 27, 2018
Company
Walgreens
Location
Seattle/Tacoma, Washington
Years of Experiences
< 1
1 - 3
3 - 5
5 - 10
> 10
Career Level
Student (High School), Student (Undergraduate/Graduate), Entry Level, Experienced (Non-Manager) , Manager (Manager/Supervisor of Staff)
Education Level
Some High School Coursework, High School or equivalent, Certification, Vocational, Some College Coursework Completed , Associate Degree, Bachelor's Degree
Salary

About Walgreens

Founded over a century ago in 1901, we have a rich and colorful history of continuous improvement and innovation at Walgreens. From inventing the world’s first chocolate malted milkshake to the creation of one of the most popular and sophisticated mobile applications in retail shopping today, we have transformed ourselves into a leader within the retail and drug industry. Many veterans programs only offer a job. Walgreens is doing more by offering a path to store management. Our HERO Program is designed with our veterans in mind. The program merges the opportunity to continue to enhance your leadership experience in the civilian world, while pursuing a bachelor’s degree to help you achieve your educational goals. You had it in the military and you can have it here too. You may be leaving the military, but you still have that same drive to lead, make a difference and better the lives of others. Consider Walgreens. Our mission is to help all people live healthier every day and veterans are a big part of our plans. That’s because we know that hiring a military veteran is one of the best decisions we can make. You’re proven leaders, quick learners, team players, and you know how to get the job done and motivate others with passion and pride.

Contact name
Jeffery Frazier
Phone
Email
jeffery.frazier@walgreens.com
Website
https://jobs.walgreens.com/

Job description

HERO Program Summary

The Walgreens HERO Program keeps our nation’s heroes in mind – with an opportunity for veterans to transition their leadership experience into the civilian world. Through this program, participants start on a path to store management, while pursuing a bachelor’s degree through Southern New Hampshire University (or other schools), all to help you achieve your long-term career goals. Through this program, you’ll receive the support from senior leadership, as well as on-the-job mentorship, guiding you through our award-winning LEAP Program. LEAP fully prepares you to Lead, Engage, Advance, and Perform as a Walgreens Assistant Store Manager.

Program Requirements:
At least 6 months military experience

Preferred Requirements:
Willing and able to go to school and obtain your bachelor's as part of the HERO Program.


Job Objectives

  • Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.

  • Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.

  • Models and delivers a distinctive and delightful customer experience.



Customer Experience

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).


Operations

  • Responsible for holding store keys to open and close without management as necessary.

  • Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.

  • Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.

  • Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).

  • Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.

  • Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.

  • Assist with ensuring the Outdate program is followed with team members.

  • Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.

  • Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.

  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.

  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

  • Has working knowledge of store systems and store equipment.

  • Assist at Pharmacy out window as requested.

  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

  • Responsible for bag checks of team members before leaving the store.

  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.

  • Completes special assignments and other tasks as assigned.


Training & Personal Development

  • Attends training and completes PPLs requested by Manager.

  • Obtains and maintains valid PTCB certification or pharmacy license as required by state.


Communications

  • Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.

  • Reports disciplinary issues and customer complaints to management.




Basic Qualifications



  • At least one year of leadership experience in the Military with a rank of E4-E6 (Army/Navy/Air Force/Coast Guard); E3-E6 (Marine Corp).

  • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

  • Willingness to work flexible schedule, including evening and weekend hours.




Preferred Qualifications



  • Prefer the knowledge of store inventory control.


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