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Field Service Technician II-III

Installation/Maintenance/Repair Jobs
Ebara Technologies, Inc.

Job Summary

Full Time
Posted on
August 27, 2018
Company
Ebara Technologies, Inc.
Location
Hillsboro, Oregon
Years of Experiences
3 - 5
Career Level
Experienced (Non-Manager)
Education Level
Certification, Vocational, Associate Degree
Salary

About Ebara Technologies, Inc.

EBARA Technologies Inc. Operates Two Divisions The Components Division supplies a wide range of products, services and applications assistance to the Semiconductor, R&D, University and Industrial and Chemical process industries. The Systems Equipment Division is the worldwide leading supplier of Chemical Mechanical Polishing (CMP), Advanced Wafer Plating systems, Bevel and Backside Cleaning Treatment Systems. ISO Cert EBARA Technologies, Inc.’s Design and Manufacture of Dry Pumps System, in-house servicing of Dry Pumps and Turbomolecular Pumps, and EBARA Corporation’s products sold by EBARA Technologies, are designed, manufactured and refurbished with continued compliance and certification to the requirements of ANSI/ISO/ASQ 9001:2015. Ebara Technologies, Inc. provides an unparalleled local and global network of customer support and technical service centers that ensure the highest standard of reliability, maximum uptime, and lowest cost of ownership for all EBARA products. Organizations •ASQ - American Society for Quality •ANSI - American National Standards Institute •AVEM - Association of Vacuum Equipment Manufacturers •AVS - American Vacuum Society •FOA - Fab Owners Association •SESHA - Semiconductor Environmental Safety & Health Association •SEMI - Semiconductor Equipment and Materials International

Contact name
Richard Hoffman
Phone
Email
rhoffman@ebaratech.com
Website
https://www.ebaratech.com/about-ebara/hr/

Job description

POSITION SUMMARY


Under general supervision, performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.


 


ESSENTIAL FUNCTIONS



  • Services equipment and/or products at customer sites or service center to include, all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations and start-ups. (Essential)

  • Ability to interpret operation manuals to determine root cause of tool failures.(Essential)

  • Provides documentation of preventative maintenance, down time, issues and time spent preparing reports for product movement and justification for on-site service. Must show proficiency with using customers system. (Essential)

  • Perform preventive maintenance with little supervision. (Essential)

  • Ordering, expedition and notifying customers or management when replacement of product is necessary. (Essential)

  • Diagnoses mechanical, hardware, software and systems failures using service maintenance checklist and protocols. (Essential)

  • Identify and escalate design issues to engineering and management for resolution. (Essential)

  • Provides technical support to customers on operational or maintenance of system tool and/or equipment. (Essential)

  • Act as a customer contact on technical and service related problems. (Essential)

  • Must be able to provide guidance to other field technicians and field service engineers. (Essential)

  • Train and mentor Field Service Technicians levels I-II-III. (Essential)

  • Assist in all functions required in the operations of the service center. Assist and/or provide service support to other customer sites as needed. (Non-essential)

  • Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)

  • Complies with EBARA’s safety policies, including participation in and completion of all required safety training. (Essential)