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Field Service Technician II 1208

Installation/Maintenance/Repair Jobs
Ebara Technologies, Inc.

Job Summary

Full Time
Posted on
August 27, 2018
Ebara Technologies, Inc.
Hillsboro, Oregon
Years of Experiences
3 - 5
Career Level
Experienced (Non-Manager)
Education Level
Certification, Associate Degree

About Ebara Technologies, Inc.

EBARA Technologies Inc. Operates Two Divisions The Components Division supplies a wide range of products, services and applications assistance to the Semiconductor, R&D, University and Industrial and Chemical process industries. The Systems Equipment Division is the worldwide leading supplier of Chemical Mechanical Polishing (CMP), Advanced Wafer Plating systems, Bevel and Backside Cleaning Treatment Systems. ISO Cert EBARA Technologies, Inc.’s Design and Manufacture of Dry Pumps System, in-house servicing of Dry Pumps and Turbomolecular Pumps, and EBARA Corporation’s products sold by EBARA Technologies, are designed, manufactured and refurbished with continued compliance and certification to the requirements of ANSI/ISO/ASQ 9001:2015. Ebara Technologies, Inc. provides an unparalleled local and global network of customer support and technical service centers that ensure the highest standard of reliability, maximum uptime, and lowest cost of ownership for all EBARA products. Organizations •ASQ - American Society for Quality •ANSI - American National Standards Institute •AVEM - Association of Vacuum Equipment Manufacturers •AVS - American Vacuum Society •FOA - Fab Owners Association •SESHA - Semiconductor Environmental Safety & Health Association •SEMI - Semiconductor Equipment and Materials International

Contact name
Richard Hoffman

Job description




Field Service Technician II



Under direct supervision, performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking


  • Services equipment and/or products at customer sites or service center to include, all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations and start-ups. (Essential)

  • Ability to interpret operation manuals to determine root cause of tool failures. (Essential)

  • Provides documentation of preventative maintenance, down time, issues and time spent preparing reports for product movement and justification for on-site service. Must show proficiency with using customers system. (Essential)

  • Perform preventive maintenance with little supervision. (Essential)

  • Ordering, expedition and notifying customers or management when replacement of product is necessary. (Essential)

  • Diagnoses mechanical, hardware, software and systems failures using service maintenance checklist and protocols. (Essential)

  • Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)

  • Complies with EBARA’s safety policies, including participation in and completion of all required safety training. (Essential)

  • Maintains clean and safe working environment compliant with Ebara and customer safety policies. (Essential)

  • Performs other duties as assigned.  (Non-Essential)


Competency Statement(s)

  • The ability to lift 35 lbs. unassisted from the floor to waist level.

  • The ability to read and work from electrical and mechanical schematics and diagrams.

  • The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.      

  • The ability to perform the essential functions of the position in a cross cultural, demanding and dynamic environment.        

  • The ability to perform the essential functions of the position without posing a direct threat of harm             to him/herself, others or property.          

  • The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.   

  • The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.


  • High School or AS Associate of Science degree in Electronics or completion of accredited basic electronics program or equivalent experience.


  • Preferred: Four (4) to Six (6) years of work related experience, preferably in the semiconductor industry.

  • Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.

  • Strong Customer Relations skills.


  • Demonstrated ability to troubleshoot down to a component level.

  • Working knowledge of computer systems including software packages such as Microsoft Office, Internet Explorer.

  • Strong relationship building skills with ability to collaborate and work effectively with internal colleagues and customer.         

  • Demonstrated teamwork skills. Demonstrated excellent written and oral communication skills.

Provide verification of good driving record if servicing customer offsite.