We know that our associates are what make Burkhart exceptional. We look for people who embody our values, and we hire only the best and the brightest. Hiring is the most important thing we do, and we take our time to ensure that we invite the right associates to join our team. We provide a fun environment where people enjoy coming to work and know that they make a difference to our clients. Commitment to Non-Discrimination and Anti-Harassment/Anti-Bullying Burkhart is committed to the principles of equal employment opportunity and non-discrimination and we believe every person has the right to be treated with fairness, dignity and equal consideration. To further this commitment, activities must be implemented to ensure compliance with all applicable laws and regulations. Burkhart prohibits discrimination based on any protected status, workplace harassment/bullying, and retaliation for filing a complaint or providing information related to a complaint. Burkhart provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, marital/parental status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any other protected status. Affirmative Action Obligations As a federal contractor, in accordance with applicable laws, regulations, and Executive Orders, Burkhart is required to develop an annual written Affirmative Action Plan (AAP) and is committed to employ and advance in employment qualified minorities, women, individuals with disabilities, and covered veterans (including but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans). Human Resources is responsible for the overall direction of our EEO/AA compliance programs. Should you have any questions regarding our AAPs or wish to view the available portions of the plans, please contact any Human Resources team member.
Field Service Technician
FLSA Status: Non Exempt
Reports to: Regional Operations Manager
Position summary: Provides technical support and services to clients of Burkhart through troubleshooting, repairing and installing dental equipment and providing an Exceptional Client Experience at all times.
Position responsibilities and essential functions:
Ensure customer satisfaction with requests for diagnosis and repair of dental equipment including
Effective diagnosis of dental equipment problems
Communication of problem diagnosis and suggested or actual resolution to customer
Prompt and effective problem/repair resolution
Ensure customer satisfaction with installation of new and repaired dental equipment to include
Involvement in pre-installation office checks
Coordination with equipment Specialist
Accuracy and completeness of installation
Communication/Training with client staff
Maintain a positive, professional attitude and appearance at all times.
Maintain necessary production levels in an independent environment.
Ensure proper maintenance of tools, truck parts stock inventory and service vehicle through proper care, cleaning. Prompt restocking and diligence in reporting repair needs.
Participate in Equipment Process Checklist (EPC) meetings.
Skill in technical equipment repair and operation.
Strong decision making skills.
Ability to ensure follow up to problem resolution.
Effectively respond to emergency situations.
Compliance to all Industry Regulatory Requirements.
Ability to maintain full, alert status while repairing or operating equipment and machinery.
Ability to safely drive self to and from job sites daily, dealing with heavy traffic situations.
Participate in special projects and performs other duties as assigned.
The associate must maintain a valid driver’s license and be able to travel by car and plane to meetings and events.
Essential skills and experience:
Experience in technical field and background in equipment operations and repair.
Strong client focus.
Excellent interpersonal, communication, and teamwork skills.
Commitment to company values.
Valued but not required skills and experience:
Vocational training in electronics, hydraulics and or military technical training.
Supervisory responsibilities: None.
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing duties of this job, the associate is occasionally required to stand; walk; sit; use hands to operate objects, tools, or controls; reach with hands and arm; talk and hear. Associate must lift and/or move up to 75 pounds.
Work environment: When in the office, the noise level is usually quiet to moderate