The Internet of Things is more than a buzzword; it represents a multi-trillion-dollar market opportunity over the next 20 years, we call this the Quantified Economy. Buddy Platform is working from the ground up help realize the promise of smarter cities. From a powerful cloud service, to a flexible monitoring system for buildings, to a forever-free back end for mobile applications, Buddy is providing the building blocks necessary to unlock the power of city wide data, and the insights it can provide. We have a vibrant and engaging team culture, and a strong work ethic – putting our customers at the center of every decision we make. We’re proud of what we’ve accomplished so far, but there’s lots more to do. We’re passionate about the promise of smart cities, and the savings, quality of life and services they can provide to governments, citizens and visitors. If you’re looking for a place to learn, execute, and thrive, we’d love to get in touch.
The Field Sales Engineer will be responsible for guiding implementations, taking over after the completion of the sale through equipment deployment, ensuring an on-schedule and seamless deployment using internal and third-party resources. Post-delivery, the role will be responsible for smooth handoff to Tier 2 Support for ongoing communications.
The FSE will own third-party installer relationships – identify, evaluate, approve, contract, train and manage. Also, the FSE will be supported by Corporate Operations with inventory, training materials, systems and tier 3 support.
Reporting to the GM-North America, the role will combine their technical aptitude, practical project management, operational experience and rock solid interpersonal skills to deliver value to clients.
This role will report to Buddy’s Seattle office.
Skills, Experience & Qualifications
Day in the life…
Onboard a new customer: Attend a customer handover meeting with a Buddy Account Executive or 3-rd Party Partner to ensure that goals and objectives are well understood and the specified solution is suitable. Configure the solution technology and arrange for delivery to the building and coordinate installation with the contractor. Alert the customer when installation is complete and arrange for a 30 day follow-up.
Troubleshooting: A source of questionable data at a customer site is proactively discovered. You remotely troubleshoot the issue working in conjunction with Buddy’s Engineering team and deliver a fix. The customer is then alerted there was a problem which has been addressed.