FT; Monday-Friday, 9:30am-6:30pm. Schedule may vary based on event schedule. Evenings and weekends may be required.
This Event Coordinator works in the dynamic area of hospitality, ensuring the successful implementation of catered events. This position is responsible for customer service standards, procedures, supervision of staff, and ensuring quality and efficient service for our guests. In addition, this position will take clients from initial contract signing through completion of the event, including coordination of catering, media, room set up, and stage. Reports to the Director of Hospitality Services.
Essential Functions and Responsibilities:
- Direct staff in front of the house (FOH) catering operations, including supervision and scheduling.
- Provide on the job training for student staff in event management and customer service.
- Coordinate phases of service during catered functions and special events.
- Implement and maintain customer service standards.
- Monitor and maintain quality standards around food presentation.
- Develop timelines for each event and devise action plan to achieve time deadlines.
- Assist with the coordination of events by creating packing lists, creating written timelines, and by partnering with colleagues to ensure the rooms are properly set.
- Serve as a mentor for student employees.
- Effective supervision of others by providing clear instructions, effective criticism, and redirection.
- Ensure all employees are operating within the guidelines of the Pierce County Health Department.
- Maintain health card records for all Hospitality Services employees.
- Assist with the forecasting of needed products.
- Enter and maintain event details in Kinetic, Event Master, and EMS, the university’s official venue scheduling software.
- Communicate with other university service providers to ensure successful events.
- Place and update rental orders.
- Work with university and external clients from start to finish of events, dealing with media, audio, room requirements, and stage needs.
- Perform other duties as assigned.
Knowledge, Skills, and Abilities:
- Knowledge of and commitment to diversity, equity, and inclusion.
- Ability to apply fundamental management principles.
- Ability to effectively correspond with clients in a hospitable manner.
- Excellent communication skills, both oral and written.
- Excellent interpersonal and problem solving skills.
- Working knowledge of food service sanitation procedures.
- Attention to detail in an environment of frequent interruptions.
- Ability to multitask and utilize effective time management during production.
- Extensive understanding of customer service principles and service recovery including ability to provide exemplary customer service constantly and consistently.
- Proficiency with Microsoft Word, Excel, and Google Documents and the ability to quickly learn other software programs – Kinetic, Event Master, Sling, EMS.
- Two years of related experience. Education may substitute for some experience.
- High school diploma or GED.
- Valid WA Food Handler’s Permit or ability to obtain one before beginning employment.
- Valid driver’s license (Must have had a valid driver’s license for at least 2 years).
- Finalist applicants must satisfactorily complete pre-employment background check, physical exam and drug screen (including marijuana), pass PLU’s Driver’s Certification Training, and provide an original copy of their Driving Record (5-year Employment Abstract).
- Bachelor’s degree in a related field.
- Ability to stand and walk for up to 4 hours without a break.
- Ability to bend and stoop to grasp objects, climb ladders, lift loads, up to 50 lbs. unassisted, push and pull carts weighing up to 100 lbs. unassisted.
- Ability to visually examine products for quality and signage/labeling for accuracy.
PLU offers an excellent benefits package including tuition remission for employees and their dependents, retirement plan, medical, dental, paid vacation, major holidays off, and many other great university benefits.