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Communication Systems Technologist (Supervisor)

Installation/Maintenance/Repair Jobs
Pierce Transit

Job Summary

Full Time
Posted on
April 03, 2019
Company
Pierce Transit
Location
Lakewood, WA
Years of Experiences
5 - 10
Career Level
Manager (Manager/Supervisor of Staff)
Education Level
Bachelor's Degree
Salary
$82,056 - $118,983

About Pierce Transit

Pierce Transit really is a great place to work! The agency was recently named a “2017 Best Workplace for Commuters” by the University of Florida’s Center for Urban Transportation Research. Pierce Transit received the award because of the many benefits offered to employees that help them use alternative transportation methods to get to work, including transit and vanpool subsidies, preferred vanpool parking, and onsite amenities such as showers and food service. Pierce Transit Is An Equal Employment Opportunity Employer Pierce Transit has a strong commitment to the community we serve and our employees. As an equal opportunity employer, we strive to have a workforce that reflects the community we serve. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Pierce Transit's Equal Employment Opportunity (EEO) policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. EEO AA

Contact name
Randal Shultz
Phone
Email
rshultz@piercetransit.org
Website
www.piercetransit.org

Job description




















We are currently recruiting for a seasoned communications technology professional with expertise in transit to step into the role of Communications Systems Technologist Supervisor in Lakewood.

Pierce Transit is a regional leader in getting people where they need to be quickly, reducing customer stress, improving public safety, greening the environment and radically improving urban air quality by providing comfortable, effective transit services for thousands of our community members. Pierce Transit is also a leader in public safety communications and Intelligent Transportation technologies.

If you have dedicated your career to the highly technical field of communication and are looking for an opportunity to step into a leadership role working with some of the industry's most cutting -edge technologies, this may be just the right career move for you.

Pierce Transit's Communication Technicians provide maintenance support for the Single County Wide Communication System (SCWCS); a Motorola Solution next generation 700 MHz P25 Phase 2 Simulcast System platform.

The individual selected for this role will provide day-to-day leadership for a highly technical group of employees;  operating in a cooperative and tactful manner to effectively guide the workgroup toward a sense of ownership and inclusiveness in meeting Pierce Transit strategic goals and objectives.

Working under the direction of the Fleet Assistant Manager this role will use their expertise to perform highly advanced technical tasks while also overseeing the voice/data communication systems next generation fare collection, security video network, and communication dispatch environment.  Other important functions and duties include:


  • Overseeing installations, configuring, maintaining and upgrading of hardware and software for transit vehicles.

  • Testing and troubleshooting radio/intelligent transportation systems and equipment

  • Serving as contact for other departments, agencies, and vendors regarding the single county wide communication network (SCWCS)

  • Taking part in project management, lean facilitation/mentorship, organizational development and process improvement initiatives as related to Communication Technology program service areas.


ESSENTIAL FUNCTIONS:

The following functions are not intended to serve as a comprehensive list of all duties performed  in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.


  1. Responsible for database management and oversight: Managing SmartZone, Data System, Automatic Vehicle Location (AVL), MOSCAD, and Console Databases. 

  2. Responsible for leading the daily operations of Pierce Transit's communications systems. Supervises Radio Communication Technicians and Installers. Assumes responsibility for improving customer services and fostering a team-oriented environment.  

  3. Implements standard processes for repairs including establishing standard repair times for maintenance and repairs; determines Original Equipment Manufacturers (OEM) maintenance procedures and requirements; maintains spare device swap procedures; establishes and reviews procedures to notify user of repair status through the Customer Service Center. Remote Diagnostics: reviews system dial-in and encrypted log-in capability.

  4. Oversees the research, design, and selection of telecommunications systems, intelligent transportation systems, and public safety joint-venture services. Responsible for constructing solutions from detailed designs and implementation of new communication technologies, including constructing, implementing, and operating R-56 compliant facilities, communication towers, physical cabling systems, Microwave Networks, Fiber Networks, Distributed Antennae System (DAS) Networks, Wireless Networks, Security Networks, remote access, system management, network management, and Pierce Transit's CCN joint –owned infrastructure.

  5. Communicates plans to customers and management when planned outages are scheduled with systems impact (i.e. time of the outage and the desired outcome to the outage); schedules outages for services, patches, upgrades etc. in maintenance window when possible to minimize customer service impacts.  

  6. Conducts network and systems analysis of various platforms and in compliance with industry and Federal security standards.  

  7. Assists with the administration and management of the budget for cost-effective operation of all communication network and intelligent transportation system components and services.

  8. Provides analysis, recommendation and fault diagnostic information to achieve best in class system performance and utilization.  

  9. Responsible for adherence to FCC, OEM, and Certified System Design Standards for Pierce Transit's communication systems and for following sustainable best engineering practices. Responsible for the security of Agency data assets that utilize Pierce Transit's communication systems.   

  10.  Develops plans for the effective use of incident communications equipment and facilities, manages the distribution of communication equipment to incident personnel, and coordinates the installation and testing of communication equipment in accordance with the Department of Homeland Security Guidelines.

  11. Demonstrates regular and predictable attendance.

  12. Performs other related duties as assigned.


 


QUALIFICATIONS:


Knowledge of and skill in applying:
Principles and practices of supervision to include training, mentoring, team building and performance management;
Telecommunications, data and microwave communication principles, industry standards, and best engineering practices for network design;
Intelligent transportation systems, security systems, and wireless systems;
Server management; network communication equipment installation and management; communication networking protocols;
R56 standards;
Transmission Control Protocol/Internet Protocol (TCP/IP) suite and troubleshooting of network connectivity issues;
700 MHz system controller and network; console control systems; system management network subsystem;
Commercial two-way frequency modulation (FM) radio system commonly used to support public safety operations testing, repair, and maintenance;
Technical and operating methods, tools, and processes of computer controlled two-way radio and associated test equipment.

Skill in and Ability to:
Utilize logic and reasoning to analyze and evaluate complex situations and research information to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches;
Develop and maintain cooperative and professional relationships with employees at all levels to include representatives from other departments and organizations;
Assess hazards and threats facing critical infrastructure and the communities served; training staff on how to prevent, respond to and recover from prime risks; coordinate with other emergency response stakeholders; resume service delivery based on availability of resources;
Supervise complex projects for efficient and timely implementation;
Negotiate the allocation of scarce technical resources in situations involving multiple competing priorities.


Required: Bachelor's Degree in Applied Science, Electrical Engineering, Electronic Engineering, Communications, Engineering, or a related field and four (4) years' experience with Motorola Solutions ASTRO 25 Technologies or Public Safety 25 (P-25) TDMA System Standard Technologies; leading and directing programs/projects; leading and managing highly technical communication technology professionals; Microwave Video Networking or P25 Microwave System Technologies; and FCC Regulatory Compliance; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
 
Required Certification: (or ability to achieve within 1 Year)


  • FCC General Radio Telephone Operator License; or; or the National Association of Business and Educational Radio (NABAR) or the Association of Public Safety Communications Official (APCO)

  • CompTIA: CompTIA Network (Plus) or Cisco equivalent


Desired Experience:


  • Aviat IP Microwave Network Systems

  • Nokia MPLS Network Systems

  • Cisco Routing and Switching Technologies

  • Intelligent Transportation Technologies

  • Aruba Wireless Networking Technologies

  • Genesis Integrated Business Technologies


 
Highly Desired Certifications:


  • ETA International: Motorola ASTRO 25 Series

  • MSI ISSI 8000; Dynamic Systems Resilience; IP Based Digital Simulcast; GTR 8000 Repeater

  • Nokia (MPLS Networks):Service Routing Architect Series

  • Aviat (Microwave Network): Networking and IP Routing Series

  • Aruba (Wireless Networks): Data Networking Certifications; Converged Solutions; IT Management; Security


 
Special Requirements:  
Individuals in this sensitive security role must be able to pass a CJIS security background check initially for hire with an every five–year renewal compliance standard.

The successful completion of the following National Incident Management System (NIMS) training and certifications is required within the following time frames:

Year 1:


  • ICS-100: Introduction to the Incident Command System

  • ICS-200: ICS for Single Resources and Initial Action Incidents

  • ICS-300: Intermediate ICS for Expanding Incidents

  • ICS-400: Advanced ICS for Command and General Staff

  • IS-700: National Incident Management System, An Introduction

  • IS-800: National Response Framework, An Introduction


Year 2:


  • IS-706: NIMS Intrastate Mutual Aid – An Introduction

  • G-402 Incident Command System (ICS) Overview for Executives/Senior Officials

  • IS-701: NIMS Multiagency Coordination System (MACS)

  • Office of Emergency Communications (OEC) All-Hazards Communications Technician Course


SUPPLEMENTAL INFORMATION:


Education Requirements
Any required education must come from an accredited college or university whose accreditation is recognized by the U S Department of Education or the Council for Higher Education Accreditation (CHEA) or foreign equivalent.

Application Instructions
To be considered for this vacancy, you must apply online via https://www.piercetransit.org/careers/


1.     The online application must include a chronological history of work and/or education detailing at least required minimum qualification for the position


2.     A cover letter or letter of interest (when required) must clearly describe how you meet the qualifications as listed.


3.     At least 3 professional references should be included with names, professional titles, and current phone numbers.