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Case Manager - Veteran's Program

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Multi-Service Center

Job Summary

Full Time
Posted on
January 12, 2018
Multi-Service Center
Federal Way, Washington
Years of Experiences
1 - 3
Career Level
Experienced (Non-Manager)
Education Level
Bachelor's Degree
$18.2702 per hour $38,002.02 per year

About Multi-Service Center

Multi-Service Center is a collaborative organization of people dedicated to our mission and to supporting the people we serve. You will find we offer a friendly work environment with talented, capable co-workers. Multi-Service Center employs about 65 people at three locations in South King County — Federal Way, Kent, and Burien. Multi-Service Center is an Equal Opportunity Employer. Applications are considered without regard to race, age, sex, color, creed, religion, disability, national origin, marital status, mental or physical handicap, sexual orientation, political affiliation, or any other classification protected by law. Come work with us!

Contact name
Kim Bachert

Job description


The Case Manager provides screening, assessment, advocacy and ongoing case management for homeless veteran individuals and families placed at the William J Wood Veteran House; provides case management for housing and/or employment services and acts as a family and child advocate; becomes versed in housing first practices and assists with all aspects of running the social services program at the site; helps families and individuals establish and work on goals to help them stabilize their lives to ensure housing stability; provide support services such as: information and referral, goal setting, and problem solving.  


SCHEDULE:  40 HOURS per week / 5 days per week - Monday – Saturday 7:30 a.m. – 8:00 p.m. ** 

3 case manager positions will work varied hours to provide broader onsite coverage.  

To comply with Labor Laws: 2-15 minute paid breaks and 1- 30 minute unpaid lunch break is          

required during each work day.

**Provide service outside normal hours as needed, while still maintaining a 40 hour work week.



William J Wood Veteran House - Federal Way



  • Provide intake, screening, assessments, program placement and ongoing monitoring for homeless veterans and their families.

  • Utilizing a housing first model, assist customers to maintain stable housing by helping them develop problem solving and goal setting skills. Provide information and referral and advocacy services through case management

  • Assist customers in determining their needs in all areas, including, but not limited to employment, education and financial. 

  • Develop and maintain current community resource information and serve as customer advocacy for needed services.

  • Develop and maintain good relations with customers and other community resource providers

  • Assist with identification of and facilitation of project maintenance needs including arranging the cleaning of the units as needed.

  • Facilitate harmonious and appropriate community or group living situations as necessary.

  • Assure that customers maintain their housing units in a safe and healthy condition.

  • Assure that customers pay rent in a timely manner and coordinate such with appropriate agency personnel.

  • Work with participants to reduce employment and education barriers and risk factors. Refer to, advocate with and coordinate community resources.

  • Provide participants with support services to reduce barriers to employment and ensure accurate documentation of support services.

  • Teach life and soft skills needed (including but not limited to workplace maturity, time management, communication, conflict resolution, interpersonal relations, job search) in order for one to obtain and maintain employment and advance and/or have access to wage progression opportunities.

  • Help customers increase job readiness through skill development, resume assistance, improved interview skills and soft skills.

  • Maintain employment resource information and promote job-ready participants to area employers.

  • Create, run and monitor age appropriate children's activities and homework help

  • Using program vehicle, transport customers to approved appointments, programs and events.

  • Maintain timely, accurate and up to date customer records and statistics. Complete reports according to deadlines.

  • Proven ability to be flexible and to work in a fast changing environment.

  • Be proficient with basic computer skills, including Word and Excel, and a willingness and ability to learn additional databases.

  • Understand and adhere to MSC policies around confidentiality and all standards of conduct as described in the MSC Personnel Manual.

  • Assist in maintaining client databases for programs:  WBARS, CAPSYS and HMIS.

  • Complete reports as required by city, county, state, federal and private funders.



  • Organize special projects such as:  Day of Caring; Holiday Gifts; housing furniture needs.

  • Customer Service – help field questions and concerns from individuals denied services whether due to lack of funds or ineligibility.

  • Other duties as assigned.

  • Maintain an integral relationship with other Housing staff and staff of all other programs and services of the agency, as a whole and participate actively in all agency events, including regular staff meetings.

  • Attend meetings outside the agency as assigned and represent Shelter and all other Housing Programs and other agency services to further the positive image of MSC in the community. 

  • Provide service during evening hours or weekends as needed, while still maintaining a 40 hour work week.



  • None.



  • Direct service experience in some or all of the following: veteran’s services, crisis intervention, case management, housing, employment, education, children's services and substance abuse. 

  • Empathy for low-income, homeless, elderly and otherwise disadvantaged families and individuals



  • Bachelor’s Degree in Social Services or comparable field with a minimum of one year direct service experience in crisis intervention, case management, housing, employment, education, children's services and substance abuse. 

  • Complete and pass MSC’s required Family Development Training and maintain annual certification through additional training.


  • Read, write and understand the English language

  • Excellent communication and organizational skills with basic computer knowledge

  • Ability to work independently, accurately and efficiently, with an eye for detail

  • Excellent phone manners and customer service skills

  • Creates and executes MSC objectives, meeting MSC commitments and working within the guidelines of MSC, reflects Multi-Service Center values and philosophy in all business interactions.

  • Requires valid Washington State driver’s license, proof of current auto insurance and reliable transportation

  • Employment is contingent upon a clean driving record and providing a Certified Copy of Complete Driving Record (also known as Driver’s Abstract ( at time of job offer.



These physical requirements are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job.  Reasonable accommodation can be made to ensure people with disabilities to perform the described essential functions.

  • Lifting up to 25 lbs. without assistance.

  • Walking (including up and down stairs), standing, sitting and driving frequently

  • Stretching/Reaching, Hand/Finger dexterity, Stooping (bend at waist) frequently

  • Mobility and ability to sit in front of computer screen for long periods of time



  • Travel to MSC offices and participant service locations are required for this position.

  • Work performed indoors in a climate controlled environment:


Multi-Service Center does not tolerate discrimination of any type, and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, national origin, age, disability or medical condition, sexual orientation, marital status, veteran status or any other considerations made unlawful by Federal, State or local laws.  Multi-Service Center is an at-will employer.


Veteran preference for hiring – DD214 will be required


If you are interested in applying for this job opportunity please send your resume and cover letter to:   


Benefits:  Medical, dental, vision insurance; LTD; Life Insurance; 13 paid holidays; accrue up to 10 days vacation 1st year of employment.  Work with a great team of co-workers to assist the veterans living in the William J. Wood Veteran’s Housing.


Multi-Service Center is committed to promoting equal employment opportunity and diversity in the workplace.  Salary:  $18.2702 per hour / $38,002.02 per year