Skilled Auditor or Investigator? Experienced Leader? Ready for a new challenge?
The Department of Licensing has an opportunity for you to manage our Transportation Services Audit Team, supervising staff and overseeing all projects related to the development of the team. This team engages licensees in the field to ensure compliance with statute/rule through education and regulation and provides pro-active and re-active services to enhance public safety and consumer protection.
We are looking for a skilled auditor and experienced leader who enjoys supervising, training, and evaluating operating practices, maintaining quality control, overseeing fieldwork for Auditors performing audits/investigations, communicating findings, and making recommendations to staff and management.
The Department of Licensing values wellness and promotes a family-friendly culture where a healthy work life balance is supported. And, in addition to our State's excellent benefits package, we offer an outstanding tuition assistance program!
This recruitment is open until filled. The hiring authority reserves the right and may exercise the option to make a hiring decision at any time. Initial screening will begin October 11, 2017. It is to the applicants' advantage to submit materials as soon as possible.
What our Transportation Services Auditor 4 Supervisor does:
Reporting to the Transportation Services Section within the Business and Professions Division, this position will:
- Supervise, manage and lead a team of Auditors with initial authority for approval/disapproval of audit and investigations reports submitted by the audit team. Assists staff with technical requirements during the course of their audits/investigations from inception to closure and/or hearing testimony.
- Responsible for workload assignment/management for the team to include statistical reporting.
- Provide recommendations/feedback of improvements, trends and/or initiate rule/statute change discussions to the section management as needed.
- Create and complete auditor performance plans/assessments prior to deadline.
- Travel statewide to observe field audit practices and determine additional training and/or direction the team may need.
- Assist program managers in strategic planning to administer the financial resources/budget available for auditor travel and equipment needs. This includes lodging, per diems, mileage reimbursements costs, supplies, vehicles, equipment and cell phone usage by staff when traveling statewide.
- Manage all projects related to the training and development of the team from inception to implementation utilizing action plans.
- Conduct complex audits/investigations for the program as needed.
- Maintain a working knowledge of policies, guidelines and legal interpretations related to Driver Training School/Limousine/For-Hire statutes/rules. Assist in creating forms and form letters for use by the audit staff. Assist with the development and maintenance of program disciplinary guidelines.
- Testify in administrative hearings demonstrating knowledge of the case facts and understanding of industry practices and the department's scope of jurisdiction in order to achieve an adjudicative decision based on accurate information.
- Prepare and deliver technical/educational program presentations promoting compliance with agency policies/ state laws and rules, while building and maintaining internal and external stakeholder relationships. Participate in workshops, stakeholder meetings and conferences as required. Interact with internal and external groups and various other state agencies, stakeholders and law enforcement agencies.
- Train and certify Auditors to complete Examiner Certifications that ensure drivers' tests/exams are being conducted and examiners
- are delivering skills tests in a manner consistent with DOL and statutory requirements. Including the following:
- Conduct check rides
- Route approvals
- Certification rides - Initial examiner test
- Knowledge and classroom exams
- Work with the Investigations & Complaint Intake Manager and the DTS Program Manager to establish, maintain and update (as needed) any audit, knowledge/skills testing, check ride and route approval threshold standards.
Applicants who possess the following qualifications may be referred to the hiring manager:
- Three years of experience managing, directing and conducting complex administrative investigations and/or audits (including fraud) performed in a field setting
- Three years of experience developing, recommending and implementing work plans and schedules for investigations and/or audits.
- Three years of experience writing investigative reports using specialized terminology within area of investigation.
- Three years of experience leading projects from inception to implementation utilizing action plans.
Applicants who also possess the following may receive additional consideration by the hiring manager:
- One year of experience supervising a team including hiring, training, coaching, mentoring and managing the performance of others and directing staff that conduct complex administrative investigations and/or audits (including fraud) performed in a field setting.
- One year of experience in licensee laws, rules and regulatory processes.
- One year of experience providing testimony in administrative and/or criminal hearings.
- Three years of experience auditing businesses regulated by state/government agency.
- Three years of experience coordinating and leading groups, creating a cooperative and productive environment in which to resolve problems or develop and implement plans.
- Three years of experience participating in quality review teams or work groups to develop or revise policy or procedures, or to recommend changes to investigative procedures and legislative proposals.
- A Bachelor's degree involving major study in Business or Public Administration, or a closely related field.
- Completion of both the Department of Enterprise Services basic and advanced investigator training.
- Certified as a Driver Training School Master Examiner.
- Lean Six Sigma Green Belt Certification (or equivalent).
- Ability to manage workload, effectively organize and prioritize work and produce work products that are thorough, accurate and delivered on time.
- One year of experience facilitating and persuading skills to voluntarily accept recommendations or advice for bringing them into compliance with rules or policy.
The hiring manager is most interested in qualified applicants who also possess the following competencies:
- Three years of experience in investigative analytical thinking.
- Three years of experience interpreting and applying state statutes and/or Federal and state regulations and rules.
- Three years of experience giving technical and rule related advice to the general public, licensees, industry stakeholders, boards or commissions, legal staff and law enforcement.
- Three years of experience identifying, collecting, organizing and document data and information.
- Three years of experience demonstrating respect and maintaining confidentiality while handling personal and highly sensitive information.
- Three years of experience earning the trust, respect and confidence of coworkers and customers through fairness, truthfulness, honesty, sensitivity, reliability and professionalism in all interactions.
- Three years of experience demonstrating the ability to follow and have a working knowledge and understanding of agency and program policy and procedures.
- One year of experience using effective listening skills and applying effective written and oral communication techniques to convey clear, timely, persuasive messages with both internal and external stakeholders that positively influence the thoughts and actions of others.
- One year of experience responding to difficult, stressful or sensitive interpersonal situations in ways that reduce or minimize potential conflict and maintain good working relationships.
- One year of experience effectively organizing multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough, and on time.
- Ability to work a flexible schedule and adjust daily work hours as needed.
- Ability to work beyond 40 hours as required, including some evening and weekend work.
- Ability to travel statewide including overnight travel using a state or personal vehicle.
- Work in an office setting and outdoors.
Why work at DOL?
We impact more citizens directly than any other state agency and have a strong mission, vision, values, goals and agency culture. We are focused on our commitment to great service, advancing public safety and consumer protection through licensing, regulation and education and collecting revenue that supports our state's transportation system. We are a diverse organization that values integrity, inclusion, respect, results and service excellence. And we have a positive agency culture where employees are engaged, empowered, and appreciated.
Find out what OUR OWN have to say about our Culture and Diversity!
Winner of the 2015
Governor's Employer Award for Disability Issues.