We know that our associates are what make Burkhart exceptional. We look for people who embody our values, and we hire only the best and the brightest. Hiring is the most important thing we do, and we take our time to ensure that we invite the right associates to join our team. We provide a fun environment where people enjoy coming to work and know that they make a difference to our clients. Commitment to Non-Discrimination and Anti-Harassment/Anti-Bullying Burkhart is committed to the principles of equal employment opportunity and non-discrimination and we believe every person has the right to be treated with fairness, dignity and equal consideration. To further this commitment, activities must be implemented to ensure compliance with all applicable laws and regulations. Burkhart prohibits discrimination based on any protected status, workplace harassment/bullying, and retaliation for filing a complaint or providing information related to a complaint. Burkhart provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, marital/parental status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any other protected status. Affirmative Action Obligations As a federal contractor, in accordance with applicable laws, regulations, and Executive Orders, Burkhart is required to develop an annual written Affirmative Action Plan (AAP) and is committed to employ and advance in employment qualified minorities, women, individuals with disabilities, and covered veterans (including but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans). Human Resources is responsible for the overall direction of our EEO/AA compliance programs. Should you have any questions regarding our AAPs or wish to view the available portions of the plans, please contact any Human Resources team member.
Department: Admin Original Effective Date: 7/1/2016
FLSA Status: Non-exempt Revision Dates: 4/21/2016
Reports to: Regional Operations Manager Supervisory Role: No
Position summary: The Branch Coordinator provides administrative support primarily for the Regional Operations Manager, Regional Sales Manager and other associates as needed. The Branch Coordinator is the main point of contact for clients, associates and manufacturer partners and communicates with all parties via phone, email and in person. The Branch Coordinator is cross-trained in Equipment and Service Coordination so that they may provide additional support as needed.
Position responsibilities & essential functions:
Communicates with clients, associates and vendor partners in a responsive, supportive & professional manner and delivers an Exceptional Client Experience with every interaction
Responsible for branch recordkeeping, file and contact list updates and ongoing maintenance
Arranges, schedules and coordinates travel and meeting functions
Responsible for Supply Savings Guarantee program administration
Supports coordination of parts & equipment receiving, tagging & staging
Assists with processing of credits, RMAs and coordinates manufacturer warranty and factory repair
Schedules shop repairs & coordinates with Service Coordinator
Supports coordination of branch parts inventory & equipment rental process
Monitors & records branch inventory, entering all changes in the sales aid tracking system (includes consignment and demo equipment)
Maintains high level of confidentiality regarding company and client information
Assists operations team by using warehouse tools and equipment such as forklifts, pallet jacks, etc. as needed
This is not intended to be an all-inclusive list - other duties may be assigned
Essential skills and experience:
Strong communication, time management and organization skills
Ability to travel between branch locations within designated region as needed
Self-motivated and driven – often works independently with limited supervision or direction
Prior experience with some or all of the following is helpful; service coordination, scheduling, dispatch, inventory management, customer service and administrative support
Proficient with MS Office applications and office equipment (phones, copiers, fax machines)
Associate must become certified in forklift operation
An Associate’s degree, vocational certification or other educational program related to Office Management, Logistics or any equivalent combination of education and experience.
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing duties of this job, the associate is occasionally required to stand; walk; sit; use hands to operate objects, tools, or controls; reach with hands and arm; talk and hear. Must occasionally lift and/or move up to 50 pounds.
Work environment: The noise level in the work environment is usually quiet to moderate.