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Administrative Support Assistant - Student Financial services

Administrative/Clerical Jobs
Pacific Lutheran University

Job Summary

Full Time
Posted on
January 28, 2020
Pacific Lutheran University
Tacoma, WA
Years of Experiences
1 - 3
Career Level
Experienced (Non-Manager)
Education Level
High School or equivalent
$15.00-$16.58 per hour

About Pacific Lutheran University

Located on a 156-acre woodland campus, six miles south of Tacoma, in suburban Parkland, Washington, PLU is a private university dedicated to doing things differently since 1890. More than 800 employees at PLU hold positions as faculty members, administrators, academic and administrative staff, including trades and support services. With a tradition of rigorous liberal arts and professional programs, we are committed to developing ethical and educated individuals who are prepared for a lifetime of success—both in their careers and in service to others. The faculty, staff, and administrators of PLU are similarly devoted to service. Working on a university campus requires a commitment to caring for our students, colleagues, campus, and community. Whether staff are preparing meals in the dining hall, processing payments in the Business Office, maintaining our trees and grounds, or teaching a class, all positions are critical to the success of PLU, our students, and staff.

Contact name
Human Resources

Job description

Work Schedule:

FT; Monday-Friday, 8:00am-5:00pm.

General Description:     

The Administrative Support Assistant provides general support to the daily operations of the Office of Student Financial Services, including answering calls, greeting and assisting walk-ins, responding to office email, preparing mailings, tracking and organizing incoming documentation, maintaining a welcoming reception area, and providing general supervision of the student workers. This position reports to the Associate Director. 

Essential Functions and Responsibilities:            

  • Serve as the first point of contact for the department and represent Student Financial Services (SFS) with professionalism.

  • Answer incoming phone calls and office email from current and prospective students and families.

  • Greet walk-ins and provide current and prospective students and families with general financial aid, billing, and payment information.

  • Utilize Banner to answer student-specific questions regarding billing, payment, and financial aid.

  • Maintain current knowledge of federal, state, and institutional financial aid regulations and policies.

  • Make suggestions to SFS leadership regarding website content and communications to students and families.

  • Perform general office duties, including scanning, copying, filing, etc.

  • Schedule student and family appointments for SFS staff members.

  • Organize, track, and file incoming documentation to complete financial aid applications.

  • Assist office in becoming paperless through transition to imaging system.

  • Coordinate and prepare mailings, especially financial aid award letters.

  • Oversee ordering of supplies for the office.

  • Supervise student workers, including scheduling of hours and oversight of student employee budget.

  • Maintain a front desk and reception area that is welcoming, organized, and friendly.

  • Provide limited administrative support to the Dean of Enrollment Management & Student Financial Services, including scheduling committee meetings, booking travel arrangements, etc.

  • Perform other duties as assigned.

Knowledge, Skills, and Abilities:              

  • Excellent phone etiquette and strong verbal and written communication skills.

  • Ability to thrive in a fast-paced environment.

  • Ability to communicate with a diverse constituency including PLU offices, external public, students, parents, and others requesting information or assistance.

  • Strong customer service and interpersonal skills.

  • Ability to work independently and as part of a team.

  • Ability to maintain confidentiality.

  • Ability to multi-task and prioritize projects, assignments, and duties.

  • Knowledge of Microsoft products, including Word, Excel, and Powerpoint.

  • Knowledge of Google products, including Gmail, Gcal, Google Docs, etc. 

Required Qualifications:             

  1. One and a half years of administrative experience.

  2. High school diploma or GED.

  3. Finalist applicants must satisfactorily complete pre-employment credit and background check. 

Preferred Qualifications:            

  • Bachelor’s degree.

  • Experience in higher education or financial aid.

  • Spanish language proficiency.

  • Experience serving a diverse customer base.              

Other Information:        

PLU offers an excellent benefits package including tuition remission for employees and their dependents, retirement plan, medical, dental, paid vacation, major holidays off, and many other great university benefits.