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ATM Second Line Technician - Olympic Peninsula, WA

Installation/Maintenance/Repair Jobs
Cook Security

Job Summary

Full Time
Posted on
June 05, 2018
Cook Security
Years of Experiences
1 - 3
Career Level
Experienced (Non-Manager)
Education Level
High School or equivalent

About Cook Security

We know our employees are what make our business succeed. That’s why we’ve cultivated a casual, upbeat environment that enhances productivity and employee satisfaction. We strive to provide the best; most equitable and cost-effective benefits for employees in recognition of the influence employment benefits have on the economic and personal welfare of its employees. New employees become eligible for the following benefits on the first of the month following the 60 days day waiting period who work a minimum of 32 hours per week. Our benefits package includes but is not limited to: •Medical Insurance •Dental Insurance •FSA •Voluntary Benefits •Short-Term Disability •401k Plan •EAP Program •PTO Our employees are encouraged to take advantage of flexible scheduling, maintain a healthy work-life balance, and volunteer in their communities through our Cook Community Builders program. We offer employees opportunities to have fun and build camaraderie. We hold multiple company events each year, including our annual Company Picnic and Annual Party.

Contact name

Job description

Cook Security Group, listed as a 100 Best Companies to Work for, is looking for a Full-Time ATM Second Line Technician with excellent customer service, communication, and time management skills, a professional attitude and appearance, and the ability to integrate into our "We Make It Happen!" culture.

Location: Olympic Peninsula, WA

Summary: Responsibilities include, but are not limited to, providing second line maintenance for ATM banking products with an emphasis on Hardware and Software problem diagnosis.

Duties and Responsibilities:

  1. Performs basic installation on ATM products (multiple manufacturers).

  2. Performs some minor maintenance on ATMs (e.g. replacing light bulbs, card reader belts, air filters, etc.).

  3. Prioritizes and plans service calls.

  4. Interacts in a professional manner with customers and co-workers to foster positive relationships.

  5. Supports service technicians in performing preventative maintenance inspections on conventional products.

  6. Maintains effective communication with Business Management Team and Service Technician Team members.

  7. Provides maintenance on ATM banking products (e.g. problem diagnosis, component level repair, application reload, preventative maintenance, documentation and planning/maintaining spare parts levels.

  8. Develops a working knowledge of all operating standards, practices, and procedures.

  9. Completes equipment cleanings as specified in service agreement.

  10. Performs other related duties as assigned.


  • High School Diploma or GED equivalent.

  • 2-5 years related experience and/or training; or equivalent combination of education and experience.

  • Valid driver's license and clean driving record.

  • Must be willing to train on security equipment.

  • Able to lift up to 50lbs.